Please read these terms and conditions carefully, if you do not agree with them, do not use this website.  Nothing in these terms affects your statutory rights.  By using the www.bluelizardequestrian.com website, you signify your agreement to be bound by these terms.  We will endeavour to provide uninterrupted, error free access to the website, however this can not be guaranteed due to the nature of the Internet.  Occasionally, your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.


Your Shopping Account

When using the website, you are responsible for ensuring that your account details remain confidential and you agree to accept responsibility for all activities.  If you believe this information has become known to someone else or that your account is being misused contact us immediately.

When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed.  Blue Lizard Equestrian Ltd reserves the right to alter prices, edit or remove content, refuse access to the website or cancel orders at our discretion.  If we cancel an order, it will be without charge to you and you will be notified immediately.


Our Contract (Order)

The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query.

When placing an order to purchase goods from Blue Lizard Equestrian Ltd, you will be sent an email confirming receipt of the order and the order details.  A contract between you and Blue Lizard Equestrian Ltd will only take place once the order has been accepted.


Pricing

All products offered for sale by Blue Lizard Equestrian Ltd are priced in pounds Sterling.  Occasionally, despite our best endeavours, products appear mispriced, however we verify prices as part of our order confirmation email.  If the correct price is lower than that promoted we will always charge you the lower amount and send you the product.  If the correct price is higher, we will either contact you to advise you and request instructions before dispatch or cancel the order and notify you accordingly.


Delivery

We aim to deliver products to UK addresses within 2-5 working days (working days is classed as Monday - Friday, Saturday, Sundays & Bank Holidays not included). UK deliveries are charged at £4.95 per parcel or free if you spend over £50.

If we cannot deliver within this time we will endeavour to inform you in advance and provide you with an alternative date for delivery, although this may not always be possible.

**UK Mainland only - Highlands & Islands, Northern Ireland and other exclusions will apply.

Although we try to be as accurate as possible pre-ordered items date are subject to change. 

Orders will be sent when complete, this applies when there is a pre-order item on the order. If you would like to split the order so items are sent prior to pre-ordered items becoming available a delivery charge of £4.95 is chargeable.

Availability

We try to hold stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you.  All delivery dates are estimates and are subject to availability.  If your item is not in stock, we will back order for you.  You will always be emailed with the option to cancel your order if you would rather not wait.

Payment

We accept online payments through a secure environment by credit or debit card and transactions are shown in pounds Sterling.  Payment is accepted through our  Merchant Account by credit or debit card - we accept all major debit and credit cards.  Do not email your card details.  No responsibility can be taken for security if you provide your details in this way.  Card fraud is illegal and will always lead to prosecution.


Returns

If you find the goods unsuitable or you are not totally satisfied, providing you notify us within 3 working days from receipt of the goods by email and return to us within 10 working days unsoiled, unused and in the original packaging you will be entitled to an exchange or refund of the value of the goods purchased.  You will be required to arrange and pay for the return, they should be well packed and clearly labelled enclosing your returns number and send back to:

• Blue Lizard Equestrian Ltd
• 41 High Street
• Cheveley
• Newmarket
• Suffolk CB8 9DQ
• Tel: +44 (0) 1638 731513